5 Top Tips For Enhancing Customer Service Online

While life continues under government ‘restrictions’ for the foreseeable future,¬†businesses need to continue working hard to stay in touch with their customers in a relatable and relevant way.

With the current pandemic still bringing countless challenges to businesses, the good news is there are ways to keep serving customers during these challenging times. More aspects of our daily lives have moved online, and people continue to check social media more often than before.

Here are some of our top tips for keeping your customers engaged which will help you instil reassurance and confidence that you are still there for them.

Facebook, News, Social Media /

Facebook to enable users to claim and moderate image rights

After reporting last week on Facebook introducing restrictions on live music streams, the social media platform have recently revealed that it is also testing a new way to let users claim ownership of their images and issue takedown requests if they wish, as reported by The Verge. A new tool called Rights Manager For Images, will give creators the ability to track and moderate where their images appear across Facebook and Instagram, with the trial to begin with select partners or for those who apply.

News, South Coast Social News /

Meet the Team – Rich Lown, Marketing Manager

Next up in our Meet the Team series is Rich, another one of the newest faces to join the South Coast Social Team earlier this month!

Read up below about what his first ever gig was, his favourite place to travel is and what he gets up to in his spare time as he settles into life as our new Marketing Manager.

Facebook, News, Social Media /

Facebook adds new restrictions on music livestreams

With so many singers and musicians being unable to perform to a live audience since the COVID-19 pandemic took over the country, many resorted to creating livestreams online to showcase their music to their fans. Well, starting from October 1st, restrictions on social network platform Facebook will be taking place to stop this. As a direct consequence, artists will be forced into looking for other streaming alternatives, as Facebook will now be preventing livestreams unless ‘there is no music’.

General, Safety, Social Media /

Our top tips for keeping your kids safe online

Whether we agree with kids having smartphones and access to all kinds of content in the palm of their hand, the fact is that at some point they will need, and they will have them. What you can control is their usage of them and teach them how to navigate the online world properly and more importantly, safely. Here, we have gathered our top five tips to keeping your kids safe online.